Job description

The Associate Channel Logistics (Telecom Operations & Supply Chain) role at du is responsible for supporting telecom channel operations through effective management of orders, returns, cash handling, and logistics processes. The position ensures timely fulfillment of customer requests via systems such as Wincash, and coordinates end-of-day cash delivery to G4S. The role emphasizes continuous personal and team performance improvement through KPI monitoring, skills development, and operational efficiency initiatives. The Associate works closely with the sales team to design, implement, and maintain standardized work processes, instructions, and methods to ensure consistent support levels across telecom channels. Responsibilities include updating warehouse and management teams with stock forecasts, reordering inventory based on stakeholder requirements, and producing ad hoc operational and performance reports. The position requires proactive decision-making under pressure, effective communication with internal teams and stakeholders, and creative problem-solving to achieve operational objectives and win-win outcomes. The role also requires maintaining up-to-date knowledge of system operations and work processes while fostering self-motivation and a results-driven approach.