du
Analyst ā Technology Fraud Management
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Report job as expired
Job expiry date: 26/06/2025
Job overview
Date posted
12/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
26/06/2025
Job description
The Analyst ā Technology Fraud Management plays a vital role in investigating, documenting, and resolving fraud incidents within duās network and customer base. The position focuses on managing the end-to-end fraud management cycle including prevention, detection, investigation, and response. This role also supports analytics-driven decision-making, investigates suspicious activity not captured by the automated systems, and collaborates with internal and external sources to build a robust fraud intelligence network. The analyst ensures proper incident documentation and drives the closure of alarms while contributing to strategic risk assessments and enhancements to duās fraud detection capabilities.
Required skills
Key responsibilities
- Conduct fraud investigations efficiently and ethically in accordance with duās processes and international best practices.
- Generate incident reports with comprehensive documentation covering detection, investigation, and resolution.
- Coordinate data gathering from multiple sources beyond the Fraud Management System (FMS) to support investigations.
- Support prevention and detection teams through data analytics and by investigating fraud alerts requiring external input.
- Investigate fraud incidents reported by external sources, including behavior not captured by automated systems.
- Manage the complete fraud management cycle and contribute insights into emerging fraud trends and risks.
- Establish an information network for fraud intelligence using internal and external data sources.
- Lead closure of all FMS alerts/alarms and support key fraud management processes across the organization.
Experience & skills
- Bachelorās degree required.
- 8ā12 years of experience as a Fraud Analyst or Specialist in a Tier 2 or higher telecom operator.
- Experience with both Wireless and Wireline telecom operations preferred.
- Strong knowledge of telecom systems including provisioning and subscriber management platforms.
- Excellent analytical skills for processing large volumes of data.
- Experience with statistical modeling tools preferred.
- Proficiency with analytical software such as SAS, ACS, and SQL.
- Experience with automated customer behavior analytics (from telecom or financial institutions).
- Advanced computer literacy including Microsoft Office suite.
