Job description

Working under the Guest Relations Manager at Atlantis, The Palm, this Team Leader helps run a team whose job is to make every guest feel personally looked after. Daily operations need supervising across a resort of 1,544 Rooms, Suites and Signature Suites, where guest requests rarely stop. VIP guests get particular attention, and you will assist with their needs throughout their stay. When something goes wrong, guest concerns come to you for resolution. Team members also look to you for guidance on delivering the hotel's luxury service standards consistently. Previous experience in Guest Relations, Front Office or a similar position in a 5 star ultra luxury hotel is expected, together with some team-lead or supervisory background. Strong guest service and complaint-resolution skills matter most here. Pay is a competitive, tax-free salary in AED, and benefits include food and beverage privileges, health and dental cover, annual flights home and discounted rates at Kerzner properties worldwide.