Job description

The Client Service Professional Services Lead will be responsible for driving strategic execution and operational excellence of Visa’s Client Services Professional Services across the CEMEA region. The role focuses on onboarding, implementation, and client success activities, leading cross-functional initiatives and ensuring delivery of high-impact engagements across Implementation, Managed Services, Education Services, and Optimization Services. This hybrid position is based in Dubai, UAE, and requires a strong mix of strategic thinking, execution discipline, and client-centric leadership. The Lead will activate and execute the CEMEA CS Professional Services Charter, align initiatives with key objectives and growth targets, and ensure cross-functional collaboration with Client Services, Sales, and Visa Consulting & Analytics. Responsibilities include supporting Sales and Revenue Operations, overseeing commercialization strategies for bundled offerings, and managing large-scale client engagements. The role requires leading client success initiatives, upsell strategies, and pilots, while promoting growth through Managed Services and Large Client Education programs. The position also includes designing and delivering training programs, maintaining service catalogs and pitch materials, and applying best practices in client communication. The Lead will collaborate with finance and operations teams to track revenue targets, OPEX allocations, and manage pipelines. They will monitor strategic program performance, lead governance efforts, and support staffing and resource planning across service lines and regions. The ideal candidate has 10–13 years of experience in client services or professional services within technical consulting or financial environments, expertise in program management, B2B enablement, and a deep understanding of Visa’s Managed Services offerings. Technical skills in Power BI, automation, and data visualization are expected, along with familiarity in AI and GenAI applications within client services.