Deliveroo
SMB Account Manager
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 19/04/2026
Job overview
Date posted
05/03/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
19/04/2026
Job description
The SMB Account Manager maintains and grows relationships with a portfolio of independent and multi-site restaurant partners. The role drives commercial growth, ensures operational excellence, and identifies opportunities to optimize partner performance, leveraging data insights and strong on-the-ground engagement.
Required skills
SMB account management
Relationship building and stakeholder engagement
Commercial growth strategies
Cross-selling and upselling services
Performance KPI monitoring and analysis
Problem-solving and process improvement
Data literacy (Excel, Google Sheets, Looker preferred)
Face-to-face partner management
Portfolio management
Bilingual communication (English & Arabic)
Key responsibilities
- Build and nurture strong relationships with small and medium restaurant accounts through proactive face-to-face engagement
- Drive sustainable growth by identifying focus areas and implementing scalable solutions across your portfolio
- Cross-sell and upsell Deliveroo services to ensure partners have the right tools for success
- Monitor performance KPIs and independently resolve day-to-day operational issues
- Lead delivery agenda to ensure partners maintain 'brilliant basics' and provide excellent customer experiences
- Diagnose inefficiencies and implement solutions for multiple partners simultaneously
Experience & skills
- Proven experience in account management, preferably with SMB or restaurant clients
- Commercial mindset with ability to meet monthly targets and objectives
- Fluency in English and Arabic
- Strong data literacy and experience with Excel, Google Sheets; familiarity with Looker is a plus
- Ability to work independently, manage multiple accounts, and solve problems proactively
- Excellent organisational and communication skills
- Comfortable working in a field-based, on-the-ground role engaging with multiple partners