Key responsibilities

• Supervise and mentor coordinators and car washers to ensure quality customer service standards
• Ensure staff understand departmental expectations and targets
• Generate overall fleet status reports for Dubai and Abu Dhabi
• Prepare CARPRO fleet inventory reports to track availability
• Compile daily car wash reports, productivity reports, and fuel reconciliation reports
• Maintain remarketing sale exchange reports, daily inventory reports, and disposal trackers
• Execute fleet planning, forecasting, and mobilization to meet business requirements
• Provide proactive recommendations on fleet status for promotions, rate changes, and off-sell decisions
• Ensure adequate staffing through shift roster planning and daily yard management
• Oversee inventory checks and yard operations
• Facilitate vehicle disposals and coordinate logistics for vehicle movements to sales
• Conduct performance reviews and establish development plans for team members
• Plan and control indirect manpower costs including overtime management
• Validate monthly timesheets and overtime prior to payroll approval
• Coordinate recruitment activities to minimize downtime and ensure manpower availability
• Handle customer queries and complaints in accordance with company policies
• Escalate customer issues as required and implement corrective actions
• Manage employee-related complaints in line with HR policies and escalate to HRBP when necessary