Job description

The Relationship Specialist role within the Corporate & Investment Banking Group (CIBG) at Abu Dhabi Commercial Bank supports the Transaction Banking Sales team in Dubai and Northern Emirates. The position focuses on executing customer sales and service activities to build sustainable client relationships while supporting Relationship Managers and Senior Relationship Managers in revenue generation. Responsibilities include actioning customer requests, responding to client needs, completing sales and service activities, and resolving complaints on time to ensure customer satisfaction. The role supports the collection of client information and documentation required for financial health assessments and industry analysis, enabling the identification of lending opportunities, selling, and cross-selling opportunities that improve ADCB profitability. The role operates within the Corporate & Investment Banking Group, which provides corporate banking services including investment banking, transaction banking, and financial market solutions through digital platforms and distribution channels to clients such as government entities, financial institutions, and large corporates across the UAE and MENA region. The position also requires adherence to organizational policies, departmental processes, and standard operating procedures to maintain service quality and regulatory compliance while supporting client relationship management and transaction banking sales activities.