Job description

The Senior Manager, Key Account role at Tamara is a strategic account management position based in Dubai, United Arab Emirates, focused on nurturing, managing, and expanding relationships with large and strategically important merchant partners within Tamara’s fintech ecosystem. Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, serving millions of users across KSA and the UAE and partnering with major global and regional brands as well as small and medium-sized businesses. The role is positioned at the forefront of partner engagement, with primary responsibility for ensuring partner success, satisfaction, and long-term value creation through proactive and strategic account management. The incumbent collaborates closely with internal partner teams and cross-functional stakeholders across marketing, product, operations, analytics, and other functions to drive mutual growth. Responsibilities include guiding merchants through onboarding, teaching and enabling partners on Tamara’s products and features, developing structured growth plans to expand merchant performance and partnership value, and managing day-to-day merchant interactions. The role requires close monitoring of merchant satisfaction, execution of retention initiatives, and use of data analytics to assess merchant performance, answer partner inquiries, and share insights. The position also involves developing success stories, collecting and relaying merchant feedback to internal teams, enhancing partner success processes, and ensuring a smooth end-to-end merchant experience by coordinating across Tamara. The Senior Manager, Key Account plays a direct role in supporting Tamara’s ambition to become the region’s preferred way to pay and contributes meaningfully to the company’s growth as it expands its core business and product offerings.