Marriott International MENA
Front Office Manager (Hospitality Operations)
- Permanent
- Jeddah, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 28/04/2026
Job overview
Date posted
14/03/2026
Location
Jeddah, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Job description
The Front Office Manager at Marriott Executive Apartments Jeddah Al Salam supports the administration and supervision of front office operations, ensuring efficient management of guest services, front desk activities, bell and door staff operations, and switchboard functions within the hospitality environment. The role focuses on delivering seamless guest check-in and check-out processes while ensuring high levels of guest satisfaction, employee engagement, and departmental financial performance. Responsibilities include managing day-to-day front office operations, supervising staff, ensuring compliance with operational standards, and implementing service procedures that align with Marriott brand standards and customer service expectations. The position requires handling guest complaints, resolving conflicts, monitoring staffing levels, and ensuring operational efficiency across front office departments. The Front Office Manager also oversees same-day selling procedures to maximize room revenue and manage property occupancy levels while maintaining adherence to credit policies and financial procedures. In addition to operational management, the role supports employee development through coaching, mentoring, and training programs, participates in hiring processes, and contributes to maintaining a collaborative workplace environment. The position involves monitoring service behaviors, gathering guest feedback on service quality, rooms, and facilities, and implementing improvements to enhance the overall customer experience. The role also requires ensuring compliance with Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), supervising front desk shifts, supporting human resource initiatives, and maintaining communication with management, peers, and team members to achieve operational objectives and deliver exceptional hospitality service.
Required skills
Key responsibilities
- Manage daily front office operations including guest services, front desk, bell and door staff, and switchboard functions to ensure efficient hospitality service delivery
- Ensure smooth guest check-in and check-out processes while maintaining high standards of customer satisfaction
- Handle guest complaints, disputes, and service issues by identifying solutions and resolving conflicts in a timely manner
- Supervise staffing levels and allocate team resources to meet operational needs and guest service standards
- Communicate departmental goals and operational expectations to employees while recognizing performance achievements
- Monitor the impact of front office operations on property financial performance and support revenue and occupancy goals
- Lead and support the front desk team by supervising employees, guiding daily operations, and performing duties when staff members are absent
- Encourage teamwork, trust, and collaboration among employees while setting positive examples for guest relations
- Observe employee service behaviors and provide coaching and feedback to improve service quality
- Interact with guests to collect feedback regarding service levels, product quality, and overall satisfaction
- Implement customer recognition and service programs and ensure adherence to brand service standards
- Train staff on credit policies and procedures to minimize financial risks such as bad debts and rebates
- Supervise same-day selling procedures to maximize room revenue and manage property occupancy levels
- Ensure compliance with company policies, SOPs, and LSOPs while administering disciplinary procedures when necessary
- Support employee development initiatives including training, mentoring, and onboarding programs
- Assist in recruitment activities including interviewing and hiring team members for front office roles
- Provide operational updates and relevant information to supervisors, executives, and team members
- Run front desk shifts and perform front desk operational duties whenever required
- Participate in departmental meetings and maintain consistent communication regarding operational goals and service standards
Experience & skills
- Possess a High School Diploma or General Education Diploma (GED) combined with a minimum of two years of professional experience in hospitality roles such as guest services, front desk operations, or related customer-facing positions within hotel or serviced apartment environments.
- Alternatively hold a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a closely related academic discipline that provides knowledge of hospitality operations and customer service management.
- Demonstrate practical experience in front office operations including managing guest check-in and check-out procedures, supervising guest services teams, and ensuring operational efficiency across front desk and guest support functions.
- Show the ability to handle guest complaints, service issues, and operational conflicts effectively by applying problem-solving techniques and maintaining high standards of guest satisfaction and service recovery.
- Possess knowledge of hospitality operational standards including Standard Operating Procedures (SOPs), Local Standard Operating Procedures (LSOPs), credit policies, and front desk compliance requirements used within hotel operations.
- Demonstrate the capability to supervise and coordinate front office teams including bell staff, door staff, and front desk personnel while maintaining operational efficiency and service quality during daily shifts.
- Show experience supporting revenue and occupancy management through same-day selling procedures and by ensuring that front office operations align with property financial goals and performance targets.
- Demonstrate the ability to support employee development through coaching, mentoring, performance monitoring, and participation in recruitment, onboarding, and training activities within the hospitality department.