Job description

The Key Account Manager role at Careem focuses on managing and growing strategic restaurant partnerships within the Dubai market for a leading multi-service digital platform operating across mobility, food delivery, groceries, payments, and on-demand services. The role is responsible for full ownership of assigned restaurant accounts, serving as the primary point of contact for high-value partners and ensuring strong engagement, satisfaction, and commercial performance. The position drives order growth, revenue optimization, and partner success through data-driven insights, operational performance analysis, and tailored marketing and promotional strategies. It requires close collaboration with cross-functional internal teams including Supply, Finance, Marketing, and Business Development to ensure seamless execution of growth initiatives and alignment with platform objectives. The role involves analyzing complex datasets to identify performance gaps, improve operational efficiency, and enhance both merchant and end-user experience. Key responsibilities include developing and executing strategic account growth plans, implementing promotional campaigns, managing commercial negotiations, and improving retention and partner satisfaction. The Key Account Manager plays a critical role in translating business insights into actionable strategies that increase revenue and improve profitability for both Careem and its partners. The role operates in a fast-paced, high-growth environment requiring strong analytical thinking, stakeholder management, and commercial acumen to support strategic decision-making and long-term partnership success within the food tech ecosystem.