Panda
Quality Operations Coach
- Permanent
- Dammam, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 02/11/2025
Job overview
Date posted
18/09/2025
Location
Dammam, Saudi Arabia
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
02/11/2025
Job description
Responsible for implementing product quality compliance across Pandaās Retail Stores, Central Bakery, and Fresh Vendors facilities in the Dammam region. The role ensures adherence to regulatory authority standards and internal company policies by conducting quality coaching visits, supplier audits, and compliance monitoring. The Quality Operations Coach will also manage customer complaints, pest control programs, and contribute to developing training materials for employees.
Required skills
quality management
supplier audit programs
food safety standards
HACCP
ISO
AIB
BRC
process mapping
process improvement
root cause analysis
problem solving
planning
decision making
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
pest control monitoring
hygiene management
Key responsibilities
- Execute the Product Quality Coach Programs for Panda Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality and compliance with Panda standards.
- Execute Product Quality Coach Visiting plan to support improvement actions implementation.
- Prepare non-compliance reports and communicate to concerned departments, following up until closure.
- Implement Supplier Quality audit programs for private label and fresh vendors by conducting audits to verify supplier compliance with standards.
- Report all raised NCRs to concerned departments and follow up until closure.
- Investigate customer complaints and NCRs, analyze data, and submit findings to the Quality Operation Regional Manager for corrective actions.
- Fill complaint and investigation forms and communicate them to the Regional Manager.
- Monitor pest control and hygiene service activities at stores and facilities.
- Follow up and communicate pest control and hygiene issues at stores and facilities.
- Contribute to developing quality training materials and conduct training sessions for employees to improve knowledge and performance standards.
Experience & skills
- Bachelorās degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or relevant field.
- Minimum 3 years of experience with at least 1 year in an Audit and Quality position.
- Knowledge in Quality management and Supplier audit programs.
- Knowledge of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authoritiesā standards.
- Experience in food safety and hygiene within Manufacturing, Retail, or Hospitality.
- Leadership and ability to develop others.
- Strong attention to detail and thoroughness.
- Ability to work under pressure.
- Diplomatic, tactful, and resilient qualities.
- Skills in process mapping and improvement.
- Ability to conduct root cause analysis.
- Problem solving, team building, planning, and decision making skills.
- Strong communication and negotiation skills.
- Ability to anticipate and overcome obstacles.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
