Job description

The HR Process Excellence & AI Adoption Manager at Etihad Airways is responsible for standardizing and optimizing HR processes using AI and intelligent automation. Based in Abu Dhabi, the role requires leadership in process reengineering, AI-driven solution implementation, and continuous improvement to enhance service delivery, cost efficiency, and user experience. This role involves defining and governing the HR process framework, deploying optimized digital tools, partnering with stakeholders to ensure compliance, and co-creating solutions with IT and Data teams. Responsibilities include advising process owners, analyzing performance data, and embedding automation into service models. The role requires expertise in Lean Six Sigma, process mining tools such as Celonis, automation tools like UiPath, and knowledge of AI use cases in HR. A strong track record in change management, digital transformation, and working with data science teams is essential. The manager acts as a process consultant, promoting a culture of innovation and digital agility within HR operations, ensuring alignment with Etihad’s broader strategic goals.