Job description

Retail Banking Officer - Multiproducts role within Emirates NBD Retail Banking Services (RBS) MPT sales channels (Cards & Personal Loans) in the United Arab Emirates, catering to Credit Card, Personal Finance, and Bank Account requirements of existing and prospective Emirates NBD customers within the UAE. Core responsibility is to sell and increase the bank’s market share of Credit Card, Personal Finance, and account base in line with the bank’s overall business strategy, including bringing new companies to the bank’s approved list of employers and building on these relationships to increase penetration of the bank’s retail banking products. Role also focuses on cross-selling other retail banking products when required to increase sales of other bank products, positively affecting overall sales, revenue, and profitability. Duties include sales of credit cards, personal finance, and bank accounts; cross-selling; acting professionally on behalf of the bank to provide details of products, services, and related processes to customers; adhering to bank service standards to ensure best-in-class customer service and experience; following laid down bank policies and procedures; and reporting/maintaining customer feedback, market pulse, and other required data points or processes. Experience references include banking/retail sales, international/GCC and UAE exposure, and selling/marketing skills. Knowledge includes basic knowledge of operating systems and selling/marketing skills. Education includes graduate or high school plus 2 years’ experience and MBA/BBA. Driving license is mandatory.