Job description

The Account Management Executive at Tabby is responsible for fostering strong client relationships and ensuring client satisfaction while driving engagement and maximizing the value clients receive from financial technology services. This internship provides hands-on experience in account management within the financial technology (FinTech) environment. The role involves serving as the primary point of contact for clients, building and maintaining strong and trusting relationships, and assisting in client onboarding to ensure a smooth transition and clear understanding of Tabby's products and services. The Account Management Executive monitors client accounts regularly to identify potential issues, opportunities, and areas for improvement, while also executing upselling and cross-selling strategies to increase client revenue and enhance satisfaction through personalized recommendations. The role requires communicating with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. The position also includes proactively identifying and resolving client concerns, developing deep product knowledge to effectively communicate value propositions, and collaborating with internal sales, marketing, and product development teams to meet client needs and relay feedback. Additionally, the role requires maintaining accurate documentation of client interactions, transactions, and communications within CRM systems, utilizing Microsoft Office Suite including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. The candidate must be bilingual in Arabic and English, hold a fresh graduate degree in Business Administration, Finance, Economics, or a related field, and demonstrate interest in financial technology and client engagement within the FinTech industry.