Job description

Al-Futtaim Group, through its IKEA retail operations in the UAE, is seeking a Regional Fulfilment & Availability Manager to be based at IKEA RSO Jebel Ali, Dubai. This role is responsible for securing fulfilment across the market from an end-to-end perspective, ensuring customer availability goals are met at the lowest cost while enabling excellent execution quality. The position requires overseeing the entire fulfilment support organisation, managing flow and capacity planning, forecasting, ordering, range and supply administration, customer order management, stock quality, reverse flow, and continuous improvement. The manager is accountable for seamless daily operations, efficient distribution networks, optimal range location in fulfilment units, and maintaining lead time promises to exceed customer expectations. This role includes translating commercial priorities into fulfilment actions, planning for campaigns and emergencies, and ensuring logistics considerations are integrated into the commercial calendar. Responsibilities extend to cooperation with key partners including Regional Supply Teams, IoS, and Transport Logistics Services, as well as contribution to global initiatives and competence networks. The manager will lead, coach, and develop the fulfilment support team, ensuring an inspiring, diverse, and inclusive environment with strong succession planning and long-term competence building. Candidates should have 4–6 years of experience in management positions in distribution, retail, logistics, or similar, with proven leadership in large organizations. Experience in retail/home furnishing/supply chain/customer service is required, along with knowledge of labor laws, third-party relations, and matrix organizational influence. Strong communication, conflict management, coaching, and problem-solving skills are essential.