Job description

The Relationship Manager - Mashreq Gold (Retail Banking Group) is responsible for managing a portfolio of High Net Worth (HNW) clients, providing them with personalized service and tailored financial solutions. The role aims to strengthen long-term client relationships, enhance Mashreq Gold balance sheet sales and revenues, and drive cross-selling and up-selling of bank products. Responsibilities include sourcing new HNW clients through referrals and personal contacts, identifying client financial needs, achieving revenue and portfolio growth targets, and maximizing profitability while maintaining client loyalty and retention. The role emphasizes superior customer service, proactive engagement, and safeguarding the bank against AML and fraud risks. The ideal candidate is a university graduate with 5–6 years of experience in a similar role in UAE banking or financial services, strong interpersonal and negotiation skills, financial markets knowledge, and CISI certification. Success in this role requires cultural sensitivity, an extroverted and amiable personality, and a proactive approach to client relationship management.