Dubizzle Group
Product Success Specialist
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 21/05/2026
Job overview
Date posted
06/04/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
21/05/2026
Job description
The Product Success Specialist at Bayut KSA is responsible for driving adoption, satisfaction, and long-term retention of the platform’s solutions. The role ensures clients maximize value from Bayut’s products and acts as a bridge between customers, sales, and product teams. Key responsibilities include managing the post-sale customer journey from onboarding to renewal and expansion, providing training and guidance, monitoring customer engagement metrics, analyzing data to identify risks and opportunities, and collaborating with cross-functional teams to enhance product performance. The specialist also collects and communicates customer feedback, develops success plans, conducts regular check-ins and Quarterly Business Reviews (QBRs), identifies upsell and cross-sell opportunities, and maintains accurate CRM records and performance reports. The role requires knowledge of SaaS, tech platforms, or digital marketplaces, as well as analytical skills to interpret KPIs and market trends.
Required skills
Key responsibilities
- Manage the full post-sale customer journey, including onboarding, training, adoption, renewal, and expansion.
- Provide guidance and ongoing support to ensure successful product implementation and adoption.
- Monitor customer usage, engagement metrics, and KPIs to proactively identify risks and growth opportunities.
- Act as the primary point of contact for assigned accounts, building strong and trusted client relationships.
- Collaborate with Sales, Product, and Technical teams to resolve customer issues and enhance user experience.
- Collect, analyze, and communicate customer feedback to internal stakeholders to support product improvements.
- Develop customer success plans, conduct regular account check-ins, and lead Quarterly Business Reviews (QBRs).
- Identify and execute upselling and cross-selling opportunities aligned with client needs.
Experience & skills
- Bachelor’s degree in Business, Marketing, Technology, or a related field.
- 2–5 years of experience in Customer Success, Account Management, Product Support, or similar roles.
- Strong understanding of KPIs, customer lifecycle management, and CRM systems.
- Excellent communication, presentation, and relationship-building skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Experience in SaaS, technology platforms, or digital marketplaces is preferred.
- Professional certifications (e.g., CPM, RPA) are a plus.
- Ability to analyze market trends and customer data to inform strategic actions.