Tiger Recruitment
Technical Account Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 19/11/2026
Job overview
Date posted
05/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
19/11/2026
Job description
Insider threats, cyberattacks and policy violations put customer data at risk, and this Technical Account Manager in the UAE helps customers get the most from their data security solutions. Onboarding is led from the start, followed by ongoing technical guidance, health checks, hands-on adoption support, training and shared best practice. Quarterly business reviews and security and risk assessments keep customers clear on value. Account Managers and Sales Engineers work with you on renewal risks, and Sales teams on upsell and expansion. Technical issues are investigated and remediated quickly, with clear recommendations, action plans and escalation when needed. Customer stakeholders span Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response and executive leadership. Feedback and product concerns go back to internal teams, and knowledge base content captures technical learnings. Candidates must be based in the UAE with 4+ years in a customer-facing cloud, cybersecurity, data security or data privacy role, Windows experience and strong enterprise IT knowledge, and be ready to travel up to 25%. Compensation is USD 110,000 to 120,000 a year.
Required skills
Key responsibilities
- Protect customer data from insider threats, cyberattacks and policy violations
- Lead customer onboarding and provide ongoing technical guidance and support
- Drive customer success through proactive health checks and hands-on product adoption
- Deliver training and share best practices with customers
- Prepare and present quarterly business reviews and security/risk assessments
- Partner with Sales teams on upsell and expansion opportunities
- Learn new products, features and technologies alongside each customer's security environment
- Identify renewal risks with Account Managers and Sales Engineers and plan successful renewals
- Serve as primary technical contact while coordinating with Support and Engineering
- Advocate for customers internally by documenting feedback, requirements and product concerns
- Engage stakeholders across Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response and executive leadership
- Remediate customer technical issues promptly
- Recommend clear action plans and follow up with appropriate internal teams
- Escalate customer issues to management when appropriate
- Create and maintain knowledge base content for customers and internal teams
Experience & skills
- Hold a Bachelor's degree or equivalent professional experience
- Bring 4+ years in a customer-facing role within cloud, cybersecurity, data security or data privacy
- Show experience working with Windows operating systems
- Know enterprise IT, cloud and security technologies well
- Build technical credibility and strong customer relationships quickly
- Communicate clearly in writing and verbally
- Troubleshoot technical problems with strong analytical skills
- Collaborate effectively in a team-oriented environment
- Understand sales and account expansion opportunities commercially
- Travel up to 25% of the time
- Reside in the UAE