Key responsibilities

• Provide high levels of customer service for cash/teller functions by handling the process efficiently and reducing customer waiting time.
• Consistently meet and exceed service standards by reducing turnaround time.
• Adhere to all established Bank policies, manuals, service quality standards, and code of conduct.
• Ensure compliance with cash control procedures and Central Bank requirements to eliminate the risk of cash differences.
• Perform timely and accurate financial transactions including cash, security items, and cheques.
• Check notes and denominations to ensure accurate cash delivery to customers.
• Conduct accurate reconciliation of cash balances between physical cash and system figures.
• Act as custodian for securities and approvals for transactions exceeding teller limits.
• Ensure adequate cash balance for teller staff and supervise vault and safe room.
• Facilitate and participate in branch projects, service quality programs, and sales initiatives.
• Participate in achieving branch sales targets.
• Manage funds between branches and the Central Bank.
• Attend training programs to close skill gaps and ensure awareness of products, services, and procedures.
• Maintain effective relationships with supervisors and peers to support teamwork.