Novotel
Night Manager - Hospitality Operations
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 16/04/2026
Job overview
Date posted
02/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
16/04/2026
Job description
The Night Manager at Novotel Thakher Makkah is responsible for overseeing all hotel operations during the night shift, ensuring guests receive exceptional service while maintaining safety and operational standards. The role covers supervision of front desk, housekeeping, and security operations, conducting night audit procedures for accurate financial reporting, handling guest inquiries, requests, and complaints, and maintaining cleanliness and organization of public and back-of-house areas. The position involves coordinating with other departments to resolve operational issues, enforcing hotel policies, preparing shift reports, responding to emergencies, and promoting a culture of excellence and teamwork. The Night Manager ensures compliance with hotel safety and security protocols and fosters a professional, guest-centric environment.
Required skills
Key responsibilities
- Manage and supervise all night shift operations including front desk, housekeeping, and security.
- Conduct night audit procedures, ensuring accurate financial reporting and resolving discrepancies.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure the safety and security of guests and staff during night hours.
- Oversee check-ins, check-outs, and reservations during the night shift.
- Coordinate with other departments to address any issues that arise during the night.
- Maintain cleanliness and organization of public areas and back-of-house spaces.
- Train and mentor night shift staff, promoting a culture of excellence and teamwork.
- Implement and enforce hotel policies and procedures.
- Prepare detailed shift reports for the day team and respond effectively to emergency situations following established protocols.
Experience & skills
- Proven experience as a Night Manager or in a similar role within the hospitality industry.
- Excellent track record in front office operations and procedures.
- Proficiency in hotel management software, preferably Opera or similar systems.
- Understanding of Global Distribution Systems (GDS).
- Strong leadership and management skills with ability to train and motivate staff.
- Exceptional problem-solving abilities and decision-making skills.
- Outstanding customer service orientation with a friendly and professional demeanor.
- Excellent communication skills in English; knowledge of Arabic is a plus.
- Ability to work independently and remain calm under pressure.
- Detail-oriented with strong organizational and multitasking abilities.
- Flexibility to work night shifts and adapt to changing priorities.
- Knowledge of hotel safety, security procedures, and emergency protocols.
- Financial acumen for conducting night audit procedures accurately.
- Familiarity with local customs and culture in Makkah, Saudi Arabia.
- Bachelor's degree in Hospitality Management or related field preferred.