Job description

First Abu Dhabi Bank's business banking customers need an active, responsive point of contact, and this Emiratized Virtual Relationship Manager in Dubai provides it for a portfolio of 400 to 500 clients. Most accounts are non-borrowing, so growth comes from activation, revenue and cross-selling rather than lending. Dormant and inactive customers are brought back into regular use, with KYC updates and due diligence kept current. New clients should find onboarding smooth, which depends on thorough knowledge of products, policies and processes. Current account excess and account conduct are managed carefully, with transparent recommendations and no mis-selling. Customer redresses are resolved quickly, and referrals go to other units within the segment where it helps. Monthly and annual KPIs track portfolio growth, revenue, cross-selling and activations, while audit ratings depend on strict KYC and compliance adherence. Expect to bring 3 years managing a customer base in corporate, commercial or business banking, strong product knowledge and ideally a Bachelor's degree in Business, Finance or Banking.