UPS Middle East
Inside Sales Account Associate
- Permanent
- Dubai, United Arab Emirates
- Experience 0 - 2 yrs
Job overview
Date posted
26/04/2025
Location
Dubai, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Compensation
Experience
0 - 2 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
10/06/2025
Job description
This position conducts sales calls and routine check-ups to existing and potential customers to maintain and grow revenue. The role involves researching and analyzing historic shipping trends to ensure customer interactions are relevant and focused. It also includes responding to customer issues such as billing or shipping queries to clarify, resolve, and address concerns. Additional duties may be assigned as needed to support team objectives.
Required skills
sales call management
customer relationship management
shipping trend analysis
customer issue resolution
billing resolution
shipping operations
revenue growth strategy
historic data analysis
focused questioning
customer retention
sales pipeline management
account management
problem resolution
service upselling
CRM system usage
Key responsibilities
- Conduct sales calls and routine check-ups to existing and potential customers to maintain and grow revenue.
- Research and analyze historic shipping trends to ensure the customer is asked focused questions.
- Respond to customer issues (e.g., billing, shipping, etc.) to clarify, resolve, and address concerns.
- Perform other duties as requested.
Experience & skills
- Not explicitly stated in job description (typically 1–3 years experience in sales, logistics, or customer service preferred).
- Strong understanding of billing and shipping operations (preferred).
- Ability to analyze historical data for trend identification (preferred).
- Experience in customer relationship management (preferred).