Job description

Business Analyst role within Cigna Healthcare (Dubai) reporting into the business (not an IT Business/Systems Analyst), responsible for engaging stakeholders to elicit and define business project scope, requirements, and workflows for assigned process development or improvement initiatives in the insurance/financial services context. Uses Scaled Agile Methodology (SAFe) to compose Epics and document detailed business requirements in internally approved systems; partners with IT Business Systems Analysts to align business processes with technology solutions and participates in selected systems analysis/design sessions. Produces scope statements/high-level scope requirements for portfolio and project intake; documents system integration requirements across legacy platforms and third-party solutions, acting as liaison between business units and technology teams to ensure clear communication and delivery. Builds deep knowledge of business operations to analyze current procedures, investigate alternatives, evaluate and recommend compliant solutions aligned to regulatory standards and enterprise architecture guidelines, with good understanding of the UAE insurance market and regulations. Leads/coordinates user acceptance testing by creating UAT test cases, executing UAT with stakeholders, and monitoring, tracking, and reporting UAT defects in coordination with QA for remediation. Applies business analysis techniques (process modeling, root cause analysis, data modeling, process mapping, traceability), supports production of project proposals/business cases, and documents requirements, workflows, and integration needs using tools such as Microsoft Word, Excel, Project, Visio, Jira, and Azure DevOps; operates within SAFe/Agile practices to accelerate delivery and ensure clear, testable, and compliant requirements.