Infosys MENA
Senior Manager – Client Services
- Permanent
- Riyadh, Saudi Arabia
- Experience 10 - 15 yrs
Job expiry date: 13/04/2026
Job overview
Date posted
27/02/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
13/04/2026
Job description
The Senior Manager – Client Services at ITL Saudi Arabia in Riyadh is responsible for leading client engagement, account growth, and strategic relationship management across multiple accounts, generating ~$80M in annual revenue. This role requires coordinating internal pursuit teams, managing proposals, overseeing contracts and MSAs, ensuring collections, and aligning account strategies with business objectives. The incumbent also serves as the key interface for client escalations, relationship management, and cross-functional execution support.
Required skills
Client Relationship Management
Account Planning & Mining
Proposal Development & Negotiation
Contracting & MSA Oversight
Opportunity Identification & Qualification
Revenue Growth & Market Development
Business Case Creation & Financial Analysis (IRR, NPV, ROCE)
Consultative & Structured Communication
Conflict Resolution & Consensus Building
Cross-functional Team Leadership
Problem Solving & Commercial Acumen
Presentation & Stakeholder Engagement
Strategic Account Management
Knowledge of IT Outsourcing Business
Key responsibilities
- Develop and execute account strategies, including opportunity identification and qualification.
- Lead proposal development, pricing strategy, and negotiation to drive deal closure.
- Facilitate contracting, MSAs, and SOW approvals, ensuring minimal risk and swift closure.
- Conduct account planning, market share analysis, and stakeholder mapping.
- Anchor client meetings, establish agendas, and drive account mining initiatives to uncover new opportunities.
- Oversee account operations including SOW sign-off, AR collections, and post-delivery support.
- Manage relationships with CXOs, business, and IT leaders to maintain Infosys as a trusted partner.
- Coordinate across internal teams including HBUs, IBUs, Finance, Legal, HR, and external partners.
- Coach and mentor associate business development managers and client services managers.
- Monitor performance metrics such as revenue growth, deal closure, and customer satisfaction indices.
Experience & skills
- Engineering graduate with 11+ years of relevant experience (higher proficiency: 14+ years).
- Experience in IT outsourcing, client engagement, and global markets.
- Strong knowledge of financial and statistical analysis, business case creation, and contract management.
- Proven experience in proposal development, account management, and cross-functional team leadership.
- Excellent communication, negotiation, conflict resolution, and consultative skills.
- Ability to navigate complex client organizations and influence senior stakeholders.
- Familiarity with legal, contracting, and commercial issues in IT services.