Sofitel Hotels Middle East
Credit Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 09/05/2026
Job overview
Date posted
25/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Job description
The Credit Manager at Sofitel Riyadh Hotel & Convention Center is responsible for establishing and maintaining local credit policies and procedures, overseeing billing, collection, credit approvals, inquiries, and cheque processing, while ensuring compliance with corporate policies. The role involves investigating all billing requests, serving as final authority on credit approvals, reviewing accounts over 30 days with the Assistant Director of Finance, implementing collection procedures, maintaining reports for upcoming groups and catering events, and coordinating with managers to ensure deposits or pre-payments are secured. The Credit Manager inspects in-house accounts for adherence to hotel credit policies, approves or denies credit requests, ensures compliance with advance deposit policies, and pursues delinquent accounts in accordance with policy. The position requires accurate billing, documenting collection efforts, preparing month-end accounts receivable reports, handling bad debt documentation, maintaining collection logs, supervising Accounts Receivable staff, and maintaining close communication with Sales, Catering, Conventions, and Front Office departments. The Credit Manager also oversees guest ledger high balance reviews, manages credit card and guest inquiries, ensures efficient check-in/check-out procedures, recommends improvements to accounts receivable operations, leads monthly credit meetings, participates in staff orientation programs, and performs additional finance-related duties as assigned by the Director of Finance or Chief Accountant.
Required skills
Key responsibilities
- Establish and maintain local credit policies and procedures including billing, collections, credit approvals, inquiries, and cheque cashing to ensure compliance with hotel and corporate standards
- Investigate all billing requests and serve as the final authority on credit approvals while reviewing accounts over 30 days in collaboration with the Assistant Director of Finance and implementing collection procedures as per corporate guidelines
- Maintain reports for upcoming groups and catering events within 30–60 days and work with relevant managers to ensure all deposit requirements are met or clients have approved direct billing or full pre-payment
- Inspect in-house accounts to ensure adherence to hotel credit policies, assist with collections as necessary, and communicate approval or non-approval of credit requests to appropriate managers
- Pursue delinquent accounts, notify the Director of uncollectible accounts, and refer accounts to collection agencies while maintaining documentation in accounts receivable systems and client files
- Prepare month-end accounts receivable reports, perform financial reconciliations, document bad debt for write-offs, maintain collection activity logs, and supervise Accounts Receivable staff including performance reviews
- Review guest ledger high balance reports daily, address discrepancies with the Front Office Manager, handle guest and credit card inquiries professionally, and ensure check-in/check-out procedures protect the hotel while minimizing guest inconvenience
- Collaborate with Sales, Catering, Conventions, and Front Office departments, recommend improvements to Accounts Receivable operations, oversee monthly credit meetings, participate in staff orientation programs, and perform additional finance and operational duties as assigned
Experience & skills
- Proficient in Microsoft Windows applications and relevant finance and accounts receivable software
- Demonstrated experience managing accounts receivable, billing, credit approvals, and collections within a hospitality or luxury hotel environment
- Strong communication and organizational skills to liaise with internal departments, staff, and external clients effectively
- Possess interpersonal and problem-solving abilities to manage delinquent accounts, handle guest credit inquiries, and resolve disputes
- Highly responsible, reliable, and able to work cohesively as part of a team while managing sensitive financial data
- Ability to focus attention on guest needs while remaining calm and courteous under pressure
- Knowledge of hotel credit policies, corporate finance guidelines, and procedures for handling deposits, direct billing, and prepayments
- Experience supervising and reviewing performance of Accounts Receivable staff and participating in training and orientation programs