Key responsibilities

• Use data to provide value-added analysis and reporting on operations
• Manage process enhancements and monitor the effectiveness of enhancements
• Work closely with PM and provide business requirement documents to push product optimization
• Provide findings and recommendations for execution by operational teams and executives
• Support day-to-day operations and promote a data-driven decision-making culture
• Conduct training of team members to maximize their potential
• Empower team members with skills to improve their confidence, product knowledge, and communication skills
• Be part of a fast-paced industry and organization where time to market is critical
• Willing to work on alternative hours (e.g. work in the evenings to connect with teams based in different jurisdictions)