EY
Senior Associate, HR Operations Specialist
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Not applicable
Expiration date
28/11/2026
Job description
Reporting to the GCC (excl. KSA) Operations Lead, this Senior Associate in EY's Talent team in Dubai covers HR operations across the whole employee lifecycle for the cluster. The role is open to Emirati Nationals and offered on a permanent basis. Employee relations work is a big part of it, including disciplinary, PIP and grievance investigations run through the ERCMS tool. Involuntary separations, probation terminations and performance dismissals need careful guidance on exit packages and legal implications. Counsellors rely on you for coaching on performance management and talent development. Managed Services escalate issues to you, and Talent Consultants and Talent Development receive insights through the HR Operations Lead. Local legal updates are shared with the business and the Talent team, and new joiners go through Induction and WTEY sessions that you deliver. Expect to bring 4 to 5 years in HR operations within a professional services firm or complex organization, experience with shared services and cross-border work in MENA, and ideally a CIPD or the intention to pursue one.
Required skills
Key responsibilities
- Provide insights to Talent Consultants and Talent Development through the HR Operations Lead
- Improve efficiencies within the Regional Talent Team with the HR Enablement Leader and Performance Improvement Lead
- Liaise with Managed Services and HR
- Act as an escalation point for Managed Services
- Partner with the business to provide HR expertise and insights in focus areas
- Manage HR matters within your specialty, escalating higher-risk or sensitive cases to the HR Operations Lead
- Guide involuntary separations, including probation terminations and performance dismissals, advising on exit packages and legal implications
- Work with counsellors on performance management cases and probations up to and including dismissal
- Coach counsellors to build capability in performance management and talent development
- Govern disciplinary, PIP and grievance investigations and related documentation through the ERCMS tool
- Investigate employee grievances, claims and disciplinary matters and deliver recommendations in line with EY policy and local regulation
- Advise the HR Operations Lead on local legal updates
- Brief the business and Talent team on legal changes
- Support employee relations cases across the cluster
- Deliver Induction and WTEY sessions for new joiners
- Suggest process improvements proactively
Experience & skills
- Be a UAE National
- Bring 4 to 5 years of HR operations experience within a professional services firm or complex organization
- Hold a bachelor's degree in Human Resources or a related discipline
- Know HR policies, processes and talent management practices well
- Show exposure to managing PIPs, grievances and disciplinary cases
- Apply strong project management skills in an international or cross-border context
- Offer experience with Shared Services, large-scale projects and the MENA region
- Influence senior stakeholders and challenge constructively
- Negotiate effectively on sensitive employee matters
- Communicate fluently in written and spoken English
- Pursue or hold a CIPD qualification (ideal)