Job description

The Last Mile Assistant Manager at Panda Retail Company is responsible for supporting and optimizing last mile delivery operations for e-commerce and grocery orders. The role oversees daily delivery scheduling, assigns drivers/riders, manages delivery teams, monitors KPIs such as on-time delivery rate, cost per delivery, and order accuracy, and ensures orders are delivered on time and in excellent condition. The position leverages delivery management software for route optimization, coordinates closely with warehouse/dark store teams, enforces operational and safety standards, and resolves delivery issues including courier breakdowns, delays, and customer escalations. The role is critical to achieving high operational efficiency and customer satisfaction in fast-paced e-commerce delivery environments.