Job description

The Relationship Associate Officer role is a talent pool position within Emirates NBD’s inbound contact center operations in Dubai. The role serves as the first point of contact for banking customers, handling inbound calls related to banking products and services while ensuring a positive, professional customer experience. The position focuses on resolving customer inquiries and complaints, accurately documenting interactions, adhering to banking procedures, and complying with information security and data privacy policies. The role supports customer experience improvement initiatives and operates within a rotational shift environment, including weekends, in a high-volume contact center setting.