Job description

The Assistant IT Manager – Fairmont The Red Sea supports the planning, operation, and continuous enhancement of information technology systems across a luxury hospitality environment within the Red Sea Project. The role works closely with the Director of IT and hotel leadership to ensure reliability, security, and optimal performance of IT infrastructure and systems, enabling seamless hotel operations and exceptional guest experiences aligned with Fairmont brand standards. Responsibilities include supporting day-to-day operation of hotel IT systems including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices, maintaining system availability, performance, and security across departments, and providing technical troubleshooting for hardware, software, and network issues. The role supports system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications, assists with IT security policies, access controls, backup and disaster recovery procedures, and monitors system performance to minimize downtime. The position includes supporting system implementations, upgrades, patches, testing activities, maintaining documentation, asset registers, licenses, and configuration records, coordinating vendors and service contracts, managing user access and onboarding/offboarding, supporting pre-opening operations and special events, ensuring compliance with Accor IT standards and cybersecurity requirements, participating in IT audits and risk assessments, delivering system training, and acting as deputy to the IT Manager when required within an ultra-luxury hospitality environment.