Job description

The Customer Engagement Manager at Thales in Doha, Qatar operates within the defence, security, and telecommunications technology sector, contributing to advanced solutions involving radiocommunications, networks, cybersecurity, 4G mobile communications, cryptography, cloud computing, and big data applied to critical information systems and physical protection systems. The role is responsible for promoting and selling a dedicated portfolio of solutions, managing the full sales lifecycle from pre-sales activities in coordination with Key Account Managers (KAMs), Customer Directors (CDs), and Business Development teams through to final sales closure. The position requires ownership of sales forecasting, pipeline accuracy, and pipeline growth, while managing and coordinating sales teams and ensuring alignment across countries through structured governance forums such as Opportunity Pipeline Reviews, Sitcom meetings, and Business Forums. The role supports the development and execution of sales and commercial strategies tailored to specific customers or projects, ensuring alignment with broader business objectives. It involves capturing and analyzing risks and opportunities, marketing intelligence, and customer environment insights, and sharing these with internal stakeholders including bid and project teams. The manager is accountable for customer satisfaction, addressing issues and complaints in collaboration with KAMs, and ensuring continuous improvement in client engagement. The role also includes managing change requests, partner coordination, and team leadership with a focus on forecasting and performance delivery. Key deliverables include contributing to sales governance gates, preparing executive summaries, defining commercial strategies, and achieving financial KPIs such as OI, GMOI, AGM, and pipeline metrics. The position requires extensive collaboration with cross-functional teams including Account Teams, Bids and Capture Teams, Sales Operations, Finance, Legal, Quality & Customer Satisfaction, and Business Line stakeholders, within a global organization delivering complex systems for infrastructure projects such as metro systems, airports, ports, and in-flight connectivity.