Job description

The Reception Manager at Atlantis Dubai is responsible for delivering exceptional five-star guest experiences within a luxury Food & Beverage environment. The role focuses on warmly welcoming guests, building strong relationships with hotel residents, local clientele, and repeat visitors, and acting as a brand ambassador to enhance customer loyalty and drive repeat business. The Reception Manager plays a key role in managing guest reservations, maintaining and developing the guest database, and coordinating with restaurant management, PR, and marketing teams to communicate special events, promotions, and initiatives. The position requires immaculate presentation, outstanding communication skills, and a strong passion for luxury hospitality and F&B service excellence. The role contributes directly to the overall guest journey by ensuring personalized service, capturing new business opportunities, and maintaining the highest standards of professionalism in line with luxury hospitality expectations.