Tap Payments
Developer Experience Lead
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
01/09/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
16/10/2025
Job description
The Developer Experience Lead is in charge of leading a team that supports Tap's Merchant and Partner Developers. This role involves having a strong grasp of Tap's products, integrations, and product. Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. This role is based in the operations team, which is responsible for building, operating, and scaling customer, financial, and administrative operations across the Middle East and beyond.
Required skills
developer experience management
payment technology
merchant integrations
API integrations
technical documentation
project management
live issue troubleshooting
technical training
gateway functionality support
product integration
paytech domain knowledge
customer support tools
feature functionality training
process optimization
stakeholder service
bilingual communication
business case development
technical product support
Key responsibilities
- Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues.
- Identify and optimise processes for the team to increase efficiency.
- Lead the organisation of training for the team across technical, communication, project management and project organisation.
- Lead on technical documentation for new products for external viewing by merchants and partners.
- Attend technical inquiries from customers on Live Chat, Email & Telephone.
- Troubleshoot technical issues via online meeting.
- Analyse requirements of merchants and coordinate with their development team for product integration.
- Provide gateway and feature functionality training as required to merchants and partners.
- Provide technical product support and help resolve merchant account or gateway issues.
- Coordinate between customer care, sales and technical team for product integrations.
- Organise training sessions regarding developments in product.
- Understand the payment domain within the local, regional and global markets.
- Scope projects, build business cases and assist with the integration of Tap products and other platforms.
- Carry out other duties as assigned, based on the demand and growth of the role.
Experience & skills
- 4-6 years of role-specific experience.
- Well-versed in PayTech.
- Preferred degree, but real-world experience is also accepted.
- High level of client/merchant/stakeholder service.
- Awareness of when to escalate issues or service concerns.
- Resilient and flexible, learning from experience.
- Leadership skills and ability to work without supervision.
- Shares knowledge and expertise openly.
- Hands-on approach and team leader qualities.
- Ensures quality work and innovation focus.
- Effective communication with team and clients in English, Arabic preferred.
