Job description

The Head of Retail - Luxury Fashion at Chalhoub Group is a senior leadership role responsible for leading and elevating one of the Group’s luxury brands within a hybrid luxury retail environment spanning over 950 stores, online platforms, and mobile applications. Operating within the luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories, the role focuses on driving commercial performance, enhancing client experience, and shaping the next phase of growth across a dynamic retail concept. The position requires balancing strategic leadership with hands-on execution while operating in a fast-paced, evolving retail environment. The Head of Retail will drive a client-centric culture, elevate in-store experience and service standards, lead overall retail performance, ensure delivery of sales targets, profitability, and key commercial KPIs, and oversee large multi-functional teams. The role also contributes to the transformation of retail concepts, including experiential elements and service innovation, while collaborating cross-functionally with merchandising, marketing, operations, and digital teams. The position ensures excellence in store operations, visual presentation, and execution standards while identifying opportunities for growth through new initiatives, partnerships, and activations. The Head of Retail will also act as brand ambassador, representing the business with key clients and external partners, and supporting Chalhoub Group’s innovation-driven retail ecosystem including omnichannel experiences, innovation initiatives, and sustainability-driven operations aligned with Net Zero 2040 commitments and global retail excellence standards.