Job description

The Fulfillment & Logistics Senior Manager – KSA role at Opontia is a senior operational leadership position responsible for developing, managing, and scaling end-to-end fulfillment and logistics operations in Saudi Arabia for a digital-first consumer goods and e-commerce group. Based in Riyadh, the role covers e-storage, order fulfilment, marketplace replenishment, last mile delivery, and reverse logistics, while playing a critical role in the operational integration of newly acquired e-commerce brands within the Saudi market. The position involves identifying, onboarding, and managing logistics, storage, and last-mile partners; establishing and enforcing SOPs and SLAs across internal and external stakeholders; and ensuring compliance across online marketplaces, direct-to-consumer websites, social commerce channels, and B2B operations. The Senior Manager is accountable for governance, operational strategy assessments including SWOT and cost-benefit analysis, continuous efficiency and productivity improvements, and the delivery of key performance metrics such as SLA fulfillment percentage, on-promise attempts, delivery performance, lead time, customer return rate, and fulfillment and logistics NPS. The role includes maintaining real-time operational reporting, conducting functional due diligence on potential brand acquisitions, leading the seamless integration of acquired brands to avoid disruption to sales and customer experience, managing freight tenders, overseeing 3PL and 4PL partners, and hiring, managing, and coaching fulfillment and logistics teams in a fast-paced, high-growth e-commerce environment.