Job description

The Digital Product Owner at Abu Dhabi Commercial Bank PJSC is responsible for assessing, developing, and implementing digital channels across internet, mobile, tablet, SMS, wearable, and digital TV platforms to broaden service offerings and enhance digital channel performance. The role encompasses executing onboarding, usage, and migration programs while promptly resolving service failures to protect customer satisfaction and the bank’s reputation. The position requires continuous oversight of digital channel usage and revenue KPIs to ensure alignment with business objectives. The role also includes ensuring quality certification and compliance with regulatory requirements, such as ISO 9001, administering risk and compliance reporting, and supporting decision-making. People management responsibilities include managing self and team according to ADCB policies to maximize performance, organizing team activities to achieve targets, and implementing approved departmental policies, processes, and procedures. The Digital Product Owner drives continuous improvement initiatives, ensuring team participation in change programs and projects, while maintaining high standards of customer service according to ADCB Service Standards. Candidates must have expertise in project delivery in alternate banking channels, web and mobile technologies, and hold project management certification (Prince II, PMI, or Agile).