du
Senior Technician, Application Operations Support
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 10/11/2026
Job overview
Date posted
26/09/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
10/11/2026
Job description
Enterprise applications at du need to stay available, fast and stable, and this Dubai-based Senior Technician leads the team that keeps them that way, working through edara at du HQ. A team of application support analysts reports to you, with mentoring, performance reviews and knowledge sharing part of the routine. Incidents, problems and service requests are overseen through to resolution, and critical escalations come to you as the point of contact for senior management. Root cause analysis, troubleshooting guides, knowledge bases and standard operating procedures keep support efficient. Beyond day-to-day support, the role contributes to RFIs and RFPs and runs technical meetings that shape Technical Design Specifications. Software solutions, including server-side and middleware, are analysed, designed and implemented, along with data storage models and data lake functionality. Upgrades, patches and migrations from legacy systems are planned carefully to avoid disruption. Vendors are managed closely, and knowledge transfer sessions are run for deployment projects. Expect to bring a Bachelor's degree in Computer Science or IT, proven experience managing application support analysts, ITIL knowledge and hands-on skill with Big Data, SQL, scripting languages and application monitoring tools.
Required skills
Key responsibilities
- Lead a team of application support analysts, providing guidance, mentorship and performance evaluations
- Guide technical implementation teams on approach and technical functions during project deployment
- Contribute to RFIs and RFPs for individual products and end-to-end solutions
- Run technical discussion meetings to gather requirements for Technical Design Specifications
- Design and implement software solutions of varying complexity, including server-side and middleware
- Ensure the availability, performance and stability of applications and software systems
- Oversee the resolution of application incidents, problems and service requests
- Collaborate with development, infrastructure and quality assurance teams to resolve application issues
- Build data storage and retrieval models and maintain data lake functionality
- Manage vendors and conduct knowledge transfer sessions for deployment projects
- Investigate complex application issues to identify root causes and implement solutions
- Maintain troubleshooting guides, knowledge bases and standard operating procedures
- Provide escalation support for critical application incidents
- Monitor system performance through regular testing and troubleshooting
- Plan application upgrades, patches and migrations with minimal disruption to business operations
- Direct data migration from legacy systems and recommend database improvements
- Liaise between the applications support team, business units and external clients
Experience & skills
- Hold a BSc, B.E or M.C.A in Computer Science, Information Technology or a related field, or equivalent experience
- Demonstrate proven experience managing a team of application support analysts
- Understand application support best practices, the ITIL framework and incident management processes
- Show strong technical proficiency in troubleshooting, maintaining and supporting enterprise applications
- Apply experience with Big Data, data analytics, databases and SQL
- Use scripting languages and application monitoring tools effectively
- Communicate effectively with business users and senior management
- Complete an AI-based chat interview as part of the application process