Landmark Group
Assistant Store Manager
- Permanent
- Al Kuwait City, Kuwait
- Experience 5 - 10 yrs
Job expiry date: 14/05/2026
Job overview
Date posted
30/03/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Job description
The Assistant Store Manager for Max Fashion in Kuwait is responsible for taking ownership and effectively managing functional store operations to ensure high levels of customer satisfaction, operational efficiency, and sales performance. The role includes handling customer requests, queries, and complaints while ensuring all customer orders are processed according to established procedures. The position requires managing stock levels, participating in sales budget preparation, ensuring prompt merchandise replenishment, maintaining effective space utilization, and reviewing slow-moving items and end-of-range products. The Assistant Store Manager will ensure stock availability for major events and coordinate promotional activities with mall management. The role includes analyzing sales and stock reports, monitoring overstock and understock situations, and recommending corrective actions. Additional responsibilities include preparing monthly reports covering sales performance, stock positions, promotions, competitor activity, and staff movement. The role requires maintaining detailed knowledge of merchandise, ensuring price tagging and barcoding compliance, maintaining store hygiene and cleanliness, managing staff scheduling and rotation, identifying training requirements, handling staff administrative issues, supporting disciplinary procedures, and ensuring staff accommodation. The Assistant Store Manager will oversee daily store operations, conduct random pricing checks, minimize shrinkage through SLAP implementation, enforce theft policies, and ensure compliance with health and safety regulations. The position requires at least five years of fashion retail experience in a Store Manager role and a Bachelor's degree, with strong operational knowledge across merchandising, inventory, reporting, customer satisfaction, and staff management within a fashion retail environment.
Required skills
Key responsibilities
- Take ownership of customer satisfaction by managing customer requests, queries, and complaints, ensuring all customer orders are handled promptly, following established procedures, analyzing customer feedback, and implementing corrective actions to improve service quality and enhance overall store experience
- Manage stock levels and event planning activities by preparing sales budgets, ensuring prompt merchandise replenishment, maintaining effective space utilization, reviewing slow-moving items and end-of-range products, ensuring stock availability for major events, and coordinating promotional activities with mall management
- Review and analyze stock and sales reports by monitoring overstock and understock situations, identifying trends, recommending corrective actions to the Cluster Manager, and supporting effective inventory planning and store performance optimization
- Prepare and submit monthly reports covering sales performance, stock positions, promotional activities, special events, competitor activities, staff movement, and operational concerns while conducting competitor shopping and providing actionable feedback
- Maintain merchandising standards and store presentation by ensuring detailed knowledge of merchandise, implementing promotional displays, ensuring products are price tagged and barcoded, and maintaining store hygiene, cleanliness, and organization across selling and back-of-store areas
- Manage human resources and daily store operations by planning staff rotation schedules, identifying training requirements, conducting training sessions, handling staff administrative issues, supporting disciplinary procedures, and ensuring staff accommodation arrangements
- Oversee daily functional store operations by conducting random pricing checks, ensuring operational efficiency, minimizing shrinkage in line with targets, implementing SLAP procedures, and enforcing theft prevention policies
- Ensure compliance with health and safety regulations by maintaining a safe working environment, implementing safety procedures, monitoring store conditions, and ensuring adherence to company policies and operational guidelines
Experience & skills
- Possess a minimum of five years of fashion retail experience in a Store Manager role with demonstrated experience managing store operations, customer service, merchandising, inventory management, and sales performance within a retail environment
- Hold a Bachelor’s Degree with knowledge of retail operations, sales budgeting, merchandising standards, stock management, and customer service best practices within fashion retail environments
- Demonstrate experience managing stock levels, replenishment planning, space utilization, slow-moving inventory management, promotional planning, and event coordination within retail store operations
- Demonstrate experience in preparing monthly sales reports, analyzing sales performance, monitoring inventory trends, conducting competitor analysis, and recommending operational improvements
- Possess experience in managing staff scheduling, rotation planning, training requirements, staff administration, disciplinary procedures, and team operational support within a retail store environment
- Demonstrate knowledge of merchandising standards, pricing checks, barcoding, price tagging, store presentation, and maintaining store hygiene and cleanliness standards
- Demonstrate knowledge of shrinkage control, SLAP implementation, theft prevention policies, and health and safety regulations within retail operations
- Demonstrate ability to manage daily store operations, coordinate with mall management, execute promotional campaigns, maintain operational efficiency, and ensure adherence to company policies and procedures