Job description

In this role you will ensure the successful deployment and measurement of client engagement strategies across all divisions at Chanel, supervising transversal projects and elevating client intelligence. You will offer deeper and more accurate client knowledge to help the business thrive, accompanying the data transformation initiated by Chanel Europe with a focus on impact on sales and client experience. You are responsible for serving as the market referent for all client reports, analyzing existing data with direct access to the Client 3 Division database and building custom reports for the market. You will leverage data to create meaningful insights that address business needs, ensuring data quality through collection and identification of discrepancies in collaboration with Europe data stewardship. Your responsibilities include exploring local best practices, animating the local community of ambassadors, and promoting Middle East practices within European communities. You will manage the MBA/MLBB roadmap at the local level, ensuring advanced usage across networks with varying levels of maturity, and act as a customer success manager regarding the implementation of tools linked to the data and client engagement ecosystem. You are responsible for supporting Digital Europe's data and CRM transformation roadmap at the local level, fostering innovative ways of working that leverage AI to maximize relevance and accuracy. In this role you will actively participate in the European digital community, sharing vision and awareness on digital topics, and feeding back market insights to Europe teams.