Job description

Customer service and social research sit together under this leadership position at a UAE charitable organisation, and both functions report up through you. Service delivery has to stay efficient and consistent, so strategies for customer satisfaction, service quality and operational efficiency are yours to set and implement. Social research findings need careful analysis before they inform organisational objectives. Teams across both functions are managed, developed and measured against departmental targets. Feedback, service trends and research outcomes are monitored to spot where things can improve. Policies, procedures and performance standards are written and rolled out to keep standards aligned across functions. Senior management receives regular reports, performance updates and recommendations to support planning and decisions. This position is open to UAE nationals with at least 5 years of experience, including 3 in management, plus fluent Arabic and excellent English. The salary range is AED 22,000 to 25,000 per month on a permanent contract.