Key responsibilities

• Respond to customer inquiries through designated support channels in a timely and professional manner
• Assist and educate tenants and landlords on the RNPL platform features and processes
• Onboard tenants into the CRM system while ensuring all required documentation is complete and accurate
• Coordinate with verification and credit assessment teams to ensure smooth and timely processing
• Address and resolve tenant and landlord concerns efficiently while maintaining positive relationships
• Support negotiation and execution of lease agreements in coordination with relevant stakeholders
• Maintain accurate records of all interactions, agreements, and documentation in CRM systems
• Prepare reports and track onboarding or operational performance metrics as required
• Collaborate closely with cross-functional teams to optimize workflows and customer experience