Tap Payments
Operations Analyst – Operations Intelligence & Strategy
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 30/04/2026
Job overview
Date posted
16/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
30/04/2026
Job description
The Operations Analyst at Tap Payments is responsible for analyzing and improving operational processes across MENA payments operations. This role focuses on identifying inefficiencies, bottlenecks, and blind spots, then designing clear, actionable process improvements. The analyst works closely with team leads, Ops leadership, and cross-functional stakeholders to validate findings and ensure operational excellence. The position is ideal for candidates with a strong process-oriented mindset, business analysis experience, and familiarity with operational workflows in payments or financial services.
Required skills
Key responsibilities
- Conduct structured process reviews across internal teams to map workflows, identify bottlenecks, gaps, blind spots, and pain points.
- Design improved workflows and propose process changes using recognized process design standards.
- Document current-state and future-state processes, SOPs, and findings in clear, structured formats.
- Work with team leads to validate findings and secure buy-in for process improvements.
- Track the implementation of process improvements and ensure adoption of agreed changes.
- Feed findings into the Operations Dashboard to log pain points, solutions, and implementation status.
- Identify which process issues require escalation to product or engineering for technical solutions.
- Benchmark operations processes against industry standards, particularly in KYC, dispute resolution, and onboarding.
- Use operational data and SLA metrics to support findings and recommendations.
Experience & skills
- 2–4 years of experience in business analysis, operations management, or process improvement roles.
- Proficient with process mapping and workflow tools (Lucidchart, Miro, Visio, etc.).
- Familiarity with Lean, Six Sigma, BPM, or similar process improvement methodologies; certification a plus.
- Strong ability to document processes, SOPs, gap analyses, and findings clearly and concisely.
- Comfortable interviewing stakeholders at all levels to extract operational knowledge.
- Analytical mindset and data-aware approach to support process improvements.
- Understanding of payments operations (KYC, dispute handling, onboarding, reconciliation) is an advantage.
- Ability to work independently and handle mid-level responsibilities without close supervision.
- Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or equivalent.