Job description

The Lead Business Analyst role is a senior-level position responsible for independently leading and managing complex business projects within Cigna Healthcare in Dubai, United Arab Emirates. The role is embedded within the business function and is not an IT Business or Systems Analyst position. It focuses on engaging senior business stakeholders to elicit, define, and document business project scope, workflows, and detailed business requirements for assigned initiatives and new intake items. The role involves documenting requirements within internally approved systems using Scaled Agile Methodology, including composing Epics, and supporting the portfolio and project intake process through scope statements and detailed scope definition. The position acts as a liaison between business units and technology teams to oversee system integration requirements involving legacy platforms and third-party solutions, ensuring clear communication and successful delivery while aligning with enterprise architecture guidelines and regulatory standards. The role requires deep analysis of existing business operations, investigation and evaluation of alternative solutions, and delivery of recommendations that support transacting insurance or financial services operations within the UAE regulatory environment. Responsibilities include close collaboration with IT Business Systems Analysts, participation in system analysis and design sessions as required, leadership of user acceptance testing activities, creation of UAT documentation, defect tracking, coordination with QA teams, and ensuring timely defect remediation. The role demands strong expertise in business process optimization, Agile delivery models, regulatory compliance, and advanced analytical techniques, supported by extensive experience in insurance or financial services environments.