First Abu Dhabi Bank
Business Development Officer - Outbound Sales
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 08/07/2025
Job overview
Date posted
24/05/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Not applicable
Expiration date
08/07/2025
Job description
First Abu Dhabi Bank is looking for a Business Development Officer ā Outbound Sales (FABRS) to drive the selling of bank products to targeted customer segments while ensuring compliance, service excellence, and achievement of sales goals. The role involves identifying customer needs, managing sales and documentation processes, maintaining knowledge of FAB and competitor offerings, and collaborating with internal departments to deliver a high-quality client experience. This on-site position in Dubai is part of the Consumer Banking Group.
Required skills
outbound sales
customer needs analysis
CRM systems
sales documentation
sales target management
product knowledge
telephony systems
competitor analysis
sales process administration
negotiation skills
compliance tracking
transaction processing
FAB product knowledge
customer service management
internal collaboration
Key responsibilities
- Identify and understand the needs of the customer
- Manage selling of products to target customer segments in a professional manner
- Ensure accuracy of all bank forms and documents executed by the customer
- Ensure optimal utilization of all sales tools and resources
- Document and maintain all records of sales activities and provide updates as per requirement
- Administer all sales processes and maintain records for same
- Ensure assigned sales targets and budgets are met
- Manage various documents for all sales sources efficiently
- Participate in departmental meetings and product training
- Ensure compliance to all sale objectives
- Monitor customer queries and ensure timely responses
- Coordinate with customers to provide products and required documentation
- Ensure timely processing of all initiated customer transactions
- Maintain and update knowledge on applicable FAB products and services
- Maintain knowledge of competitor products and services
- Coordinate with other departments to meet client service expectations
- Engage with stakeholders including Operations, Technology, Branches, and Legal
- Define performance goals with manager and strive to achieve them
- Identify training needs and attend relevant sessions
- Stay updated on professional developments and industry trends
Experience & skills
- Minimum high school diploma
- Proven experience as a telesales representative or within a sales/customer service role
- Track record of successfully meeting sales quotas, preferably via phone
- Good knowledge of relevant computer systems such as CRM and telephony systems
- Excellent communication and interpersonal skills
- Outstanding negotiation skills
