Job description

The Senior Specialist, Account Planning (Grade P6) at Omantel Head Office is responsible for developing and managing strategic account plans for business customers to support sales growth across connectivity and ICT portfolios. The role leads periodic updates of account plans aligned to sector priorities and organizational growth objectives, supports formulation and execution of commercial and sales strategies by identifying growth areas, new acquisition, and cross-sell/upsell opportunities, and monitors and analyzes KPIs across ICT and connectivity portfolios to ensure achievement of sales targets. The position designs, develops, and manages reports and dashboards—using Power BI, Tableau, or other tools—to visualize sales trends, customer behavior, and pipeline health for internal stakeholders, and leverages data analytics to deliver actionable insights that support strategic planning, sector reviews, and leadership decision-making. Responsibilities include planning customer meetings, executive visits, and engagement activities in collaboration with Sector Managers and Sales Leads via CRM+ or other tools; overseeing accurate and timely CRM and planning platform updates to maintain visibility of opportunities and interactions; acting as a liaison between account planning, sales, product planning, marketing, CEX, billing and collection, and technical teams to ensure feasibility and support of strategic plans; preparing and presenting strategic insights, account reviews, and planning progress to BU management and executive leadership; and maintaining high-quality documentation of account plans, sales initiatives, and customer roadmaps in line with internal governance and audit requirements. Minimum role requirements include a Bachelor’s Degree in a relevant field and a minimum of 6 years of experience in the same field, with core skills in planning, business planning, and sales operations.