Job description

The Business Development Manager – Freight and Forwarding is responsible for researching and evaluating potential customers and identifying new sales opportunities within the freight forwarding and logistics sector. The role focuses on maintaining and growing client relationships, ensuring customer retention, recommending new business opportunities, and staying informed about industry trends and market activities. The position involves active customer relationship management through regular visits to key existing customers, coordination with senior management, and close collaboration with accounts, customer service, and operations departments. The role also ensures adherence to credit policies, regular review of debtor accounts, collection of outstanding debts as per agreed credit terms, and mitigation of avoidable business risks. Additionally, the role requires identifying suitable overseas agents, negotiating special rates and tariffs with shipping lines, airline carriers, and service providers, and handling customer complaints efficiently. The Business Development Manager operates within established company policies and supports overall sales objectives as assigned by the Head of Sales or CEO.