Job description

The Senior Digital Technical Support (Banking) role supports retail and corporate clients across digital banking platforms, including internet banking, mobile banking, and corporate e-channels. The role provides frontline customer support, handling inquiries and technical or functional issues while ensuring a smooth and consistent digital banking experience. Responsibilities include logging, tracking, and following up on customer issues through resolution, coordinating with IT and operations teams, supporting onboarding and activation of corporate clients, and delivering clear bilingual communication in Arabic and English. The role contributes to customer experience improvement by identifying recurring issues, service gaps, and trends, while preparing daily and weekly reports on customer cases, common issues, and resolutions. The position requires strong banking knowledge, coordination capability, and practical understanding of digital banking systems within a fast-paced banking environment.