Job description

The Vice President – Business Solutions (Joint Ventures) at Chalhoub Group in Dubai leads the strategic direction, operational excellence, and integration of services across Chalhoub’s portfolio of Joint Ventures in luxury retail. The role is pivotal in aligning services such as supply chain, fulfillment, customer care, technology, omnichannel, performance marketing, loyalty, and administration with JV needs and Chalhoub Group’s objectives. The portfolio includes partnerships with world-class brands like Sephora, Dior, Louis Vuitton, Dyson, Zimmermann, and Essilor Luxottica, spanning beauty, fashion, luxury tech, eyewear, and jewelry. The VP will drive governance, financial accountability, ROI measurement, CAPEX and OPEX planning, ERP and omnichannel integration, and performance scorecard reviews. Responsibilities include leading onboarding and lifecycle management of JVs, shaping three-year strategic plans, overseeing omnichannel and e-commerce execution, and ensuring operational excellence in delivery, warehouse management, and customer service. The role also covers risk management through compliance, governance, and internal audit alignment, as well as cybersecurity enforcement, business continuity planning, and SLA monitoring across fulfillment and logistics. Expertise in ERP platforms like Oracle and SAP, WMS, CRM, Salesforce, Shopify, supply chain KPIs, LEAN/KAIZEN methodologies, project and program management (PMP preferred), financial planning, performance marketing, and loyalty systems is required. The VP will also be responsible for coaching high-performing teams, building relationships with senior leaders at JV brands (CIOs, COOs, CTOs), managing escalations, and driving value creation through cross-selling services and new JV onboarding. The role requires 10–12 years of senior leadership in retail, operations, technology, and omnichannel, with strong strategic thinking, negotiation, and cross-functional influence capabilities.