Key responsibilities

• Shape and drive the strategic direction of Chalhoub Group’s services, ensuring JV needs are integrated into ERP, omnichannel, and Group initiatives
• Lead governance processes and decision-making forums to align JV operations with Chalhoub objectives
• Support business planning and ensure ROI, CAPEX, and OPEX contributions are aligned with JV P&Ls
• Lead monthly business reviews and scorecard analysis with JVs, consolidating services into a single forum
• Evaluate brand strategy for market entry, e-commerce timing, and platform choice
• Drive service value creation through strategy, cost structure, and delivery, ensuring optimized P&L impact
• Position Chalhoub’s solutions to new and existing JVs through strategic pitching, cross-selling, and onboarding
• Set business solutions strategies with President of JVs and C-level stakeholders, ensuring alignment and flawless execution
• Act as voice of business for financial accountability and operational excellence metrics
• Lead onboarding of new JVs, defining partnerships and service delivery readiness
• Redesign and deliver three-year plan for JVs and services
• Act as senior point of contact for JVs, managing escalations and ensuring smooth execution
• Oversee omnichannel and e-commerce integrations aligned with JV goals
• Prioritize and manage JV portfolio to balance demands and Group resources
• Support centers of competence in responding to brand tenders
• Lead, coach, and inspire high-performing teams to foster innovation and continuous improvement
• Build trusted relationships with JV brand leaders globally, serving as advisor on services and market solutions
• Integrate new JVs end-to-end, including legal setup in collaboration with legal and finance
• Identify and promote value-added services across JVs, coordinating with service centres for cross-selling
• Ensure projects deliver measurable value and contribute to JV P&L outcomes
• Collaborate with JV partners to define financial structures and service impact
• Define and monitor KPIs for service performance, satisfaction, integration, and cost-effectiveness
• Serve as escalation point for complex issues, ensuring resolution and providing strategic recommendations
• Provide centralized data services to JVs for decision-making and planning
• Promote a data-driven culture within JVs by standardizing KPIs and metrics
• Collaborate with JV operations and supply chain teams to monitor OTIF delivery SLAs and warehouse SLAs
• Identify operational bottlenecks and drive continuous improvement in logistics and fulfillment
• Establish and monitor risk registers for each JV with Group Risk
• Align with JV audit teams and Group Internal Audit on compliance and governance
• Ensure closure of audit findings and report compliance status to JV Boards
• Enforce Group cybersecurity policies across JVs and manage third-party risk assessments
• Develop and test business continuity plans for services and critical operations
• Support JVs in e-commerce rollouts and performance marketing support models
• Onboard JV brands into Chalhoub loyalty program, measuring success and evolving the offering