QNB Group (Qatar National Bank)
Manager, Card Risk (Issuing)
- Permanent
- Doha, Qatar
- Experience 5 - 10 yrs
Report job as expired
Job expiry date: 17/07/2025
Job overview
Date posted
02/06/2025
Location
Doha, Qatar
Salary
QAR Undisclosed per month
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
17/07/2025
Job description
The Manager, Card Risk (Issuing) will be responsible for monitoring and mitigating risks within QNBâs card portfolio, including credit, debit, prepaid, and contactless cards. The role involves detecting suspicious activity, analyzing usage trends, configuring fraud prevention systems, and working closely with internal departments and external stakeholders to prevent and resolve card fraud. The incumbent will also lead investigations, ensure regulatory compliance, prepare fraud reports, and help train customer service staff on fraud awareness.
Required skills
card risk management
fraud detection
risk engine rules configuration
fraud analysis
portfolio usage analysis
regulatory reporting
investigations support
payment systems compliance
risk event mitigation
operational risk management
audit support
customer complaint resolution
data analysis
performance assessment
training implementation
Key responsibilities
- Ensure the appropriateness of card risk-engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.
- Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.
- Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.
- Analyze on regular basis card portfolio usage reports to facilitate periodic review of usage-limit consistency.
- Ensure that suspicious card transactions as notified to the incumbent by call center personnel and/or branch customer service staff are attended to and resolved in a timely manner.
- Assist internal/external auditors, as required, in conducting investigation cases related to card fraud incidents.
- Ensure proper reporting of card fraud cases on timely basis as mandated by the relevant payment systems and local regulatory authorities (e.g. QCB).
- Work with Group Head of Operational Risk Fraud Oversight and AGM Group Operational Risk to reduce the likelihood of a negative card fraud risk event by establishing and reinforcing the infrastructure to support a strong control consciousness.
- Hold meetings with staff and assess their performance, using as a primary benchmark the Card Risk Quality Scorecard, as well as the sectionâs overall performance, on a regular basis.
- Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
- Support roll-out of card fraud awareness training for customer service staff.
Experience & skills
- University Bachelorâs Degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
