Job description

The Shift Manager for AMZL Operations at Q-Express Documents Transport (Amazon Logistics) is responsible for overseeing the day-to-day operations of a Delivery Station within Amazon’s last-mile logistics network. The role provides leadership and supervision to Operations Supervisors, Operations Assistants, and Delivery Service Providers, while also managing external agency relationships and ensuring high-performance execution across the delivery station. It operates in a highly collaborative, fast-paced, ambiguous, and dynamic environment similar to startup operations, requiring adaptability and a strong bias for action. The Shift Manager is responsible for allocating labor resources, assigning job duties, leading operational meetings, and ensuring efficient station management. The role is heavily metrics-driven, requiring continuous monitoring of operational performance, deep-diving into data to identify root causes, and implementing corrective actions to drive process improvements. It ensures that all associates have the necessary tools, systems, and resources to perform their jobs effectively, including coordinating repair or replacement of equipment when needed. The position supports rollout and implementation of new systems and processes, gathering operational feedback to improve efficiency and effectiveness. It also involves ensuring continuous system and hardware functionality to maintain uninterrupted operations. The Shift Manager communicates daily operational metrics, reports exceptions, and ensures alignment with performance standards. The role requires strong problem-solving, analytical, and communication skills to influence both business and technical stakeholders while maintaining customer obsession and quality-focused execution in a high-volume logistics environment.